Shipping policy

Shipping Policy
Orders are shipped from The Lily Collective in New York. Shipping rates are calculated and displayed at checkout.

Pre-Orders
Products marked as “preorder” are not ready to ship at the time of purchase. The estimated shipping timeframe will be clearly stated on the product page before checkout.

Please note that pre-order shipping dates are estimates and may be affected by production, freight, customs, or other circumstances outside of our control. If there is a significant change to the expected shipping timeline, we will communicate updates to the email address provided with your order.

If your order contains both pre-order and in-stock items, in-stock items will ship separately according to our normal processing times. Pre-order items will ship separately once they become available. You will receive tracking information for each shipment when applicable.

Order Processing
Once an item is in stock, please allow 2–5 business days for order processing before shipment. During launches, holidays, or periods of high order volume, processing may take slightly longer.

Tracking
When your order ships, you will receive a shipping confirmation email with tracking information when available. Please allow time for the carrier to update tracking after your label is created.

Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered the fulfillment process.

Questions
For questions regarding your order or shipment, please contact:  beth@thelilycollective.co